Shipping Schedule

HELLO!

Please don't get mixed up, these terms are often confusing for customers;

Shipping is the date the product will leave the Barebone's warehouse while Delivery is the date the package will make it to the customer's doorstep.

Please note that at BAREBONE, we've adopted a 'ship per order number' system, complemented by specific cut-offs. This means we process and ship orders sequentially based on the order number up to a certain cut-off point. This approach allows us to maintain a high level of accuracy, ensuring that each order is packed correctly and reaches the right customer. By adhering to cut-offs, we can streamline our operations, making our shipping process more efficient and predictable. We appreciate your understanding and patience as we work diligently to deliver your orders with utmost precision.

TRACKING NUMBERS:

FOR NCR ORDERS VIA SUPPORT A KUYA via BAREBONE EXPRESS: (1-4 Days Upon Shipping Day not on order date)

Safeguarding your BAREBONE products during delivery and bolstering our rider community and their loved ones. When you opt for this shipping method, the shipping fee directly benefits our riders, promoting a sense of camaraderie. Revel in the security of a carefully handled order and the joy of contributing to our reliable delivery team's well-being. Choose "SUPPORT A KUYA" to nurture a positive change today.

There will be no Tracking number provided since your orders will be safely delivered by Barebone Riders. But you will be given the contact number of the assigned rider through email as your tracking number in this format;

BAREBONE via ( Riders Name)( Contact Number )

Our Kuyas incredibly generous and understanding, showering our packages with the same affection and attentiveness as we would. You can be certain that your order will make its way to you, with no concern about it getting lost, getting damaged or not arriving.

Here's our BAREBONE EXPRESS (METRO MANILA) new Cut Off Schedule:

Cutoff	Shipping Day
Monday 12:00 am - Tuesday 4:00pm	Wednesday
Tuesday 4:01 pm - Thursday 3:00 pm	Thursday/Friday
Thursday 3:01 pm - Friday 11:59pm	Monday
Saturday 12:00 am - Sunday 11:59 am	Tuesday

OUTSIDE METRO MANILA ORDERS VIA LBC: (3-8 Days Upon Shipping Day not on order date)

Please note, that it could take some time for us to send your tracking number. We kindly ask for your patience and wait for 48 hours. Tracking numbers are given in bulk and will be encoded manually and carefully. Please be patient with us if you haven't received your tracking number. But surely we'll send it to you via email or text. Just please make sure that your contact number and email are correct in your order form.

You can track your shipment here https://www.lbcexpress.com/

Here's our PROVINCIAL AND INTERNATIONAL new Cut Off Schedule:

Cutoff	Shipping Day
Monday 12:00 am - Tuesday 4:00 pm	Wednesday
Tuesday 4:01 - Thursday 9:00 am	Thursday
Thursday 9:01 am - Sunday 11:59 pm	Tuesday

SHIPPING QUESTIONS

When will I receive my order?

Please don't get mixed up, these terms are often confusing for customers; Shipping is the date the product will leave the Barebone's warehouse while Delivery is the date the package will make it to the customer's doorstep.

Please also note that, we've adopted a 'ship per order number' system, complemented by specific cut-offs. This means we process and ship orders sequentially based on the order number up to a certain cut-off point. This approach allows us to maintain a high level of accuracy, ensuring that each order is packed correctly and reaches the right customer. By adhering to cut-offs, we can streamline our operations, making our shipping process more efficient and predictable.

I have a preorder, when will I receive my order?

For our pre-orders, we operate on a 'first in, first out' basis, shipping according to order numbers. This ensures fairness and transparency in our process. As soon as your product is ready, if you were among the first to pre-order, you'll be among the first to receive it. This system allows us to manage our inventory effectively and serve you better.

I ordered both a pre-order and an in-stock item. Will the in-stock item be shipped out first?

Please note that once you've placed an order, we are unable to make any changes to it. If your order contains both in-stock items and pre-order items under a single order number, the entire order will be shipped once the pre-order item arrives. This is because there's only one shipping fee associated with that order. We understand the eagerness to receive in-stock items immediately, but to streamline our process and keep shipping costs down, we consolidate the shipment. This is why we always encourage our customers to read the facts and details before making a purchase. It helps in setting the right expectations and ensures a smoother experience for everyone

We have two cut offs: Monday 12:00 am and Wednesday 12:00 pm.

Orders placed on Monday past 12 am to Wednesday 12pm will be shipped on Friday. Orders placed on Wednesday past 12pm to Monday 12am will be shipped on Wednesday.

NCR Orders via Barebone Express: (1-4 Days Upon Shipping Day not on order date) You will be given the contact number of the assigned rider through email as your tracking number in this format; BAREBONE via (Riders Name)(Contact Number)

Provincial Orders via J&T: (3-8 Days Upon Shipping Day not on order date) Please note, that it could take some time for us to send your tracking number. We kindly ask for your patience and wait for 48 hours.

International Orders: (15 to 30 Days Upon Shipping Day not on order date) Please expect some delays, It really depends on the country destination. Please note, that it could take some time for us to send your tracking number. We kindly ask for your patience and wait for 48 hours.

Do you have same day delivery?

Yes, But same day delivery is available for Metro Manila Philippines only. You can choose pick up for same day delivery around Metro Manila. Pick up is available from Monday to Thursday, 12 pm to 4 pm.But please be reminded that you have to book your own rider (Grab/Lalalmove) or any company you prefer and the indicated fee is staff fee. PICK UP instructions can be found in your order confirmation email.

Can I make changes with my order?

Please keep in mind that once your order has been placed, we are unable to make changes to it.

Can I cancel my order?

We understand that sometimes plans change, and you may need to cancel your order. If you message us about wanting to cancel your order, please be aware that your order will be instantly put on hold, which means it won't be shipped on the original schedule. It's important to note that the order will be cancelled unless you are 100% sure of your decision. Please also note, however, that there is a chargeback fee associated with order cancellations. This is due to the costs we incur when processing your order and payment. We highly recommend reviewing your order carefully before finalizing to avoid any unnecessary charges. Thank you for your understanding. Additionally, if you make changes to your order, such as adding products or updating your shipping address, please note that your order's shipping schedule may be adjusted.

If in case, you haven't received your tracking number after 3 days and if you have further questions please dm us on Instagram, please dm us your order number on Instagram @barebonestore

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